提供呼叫中心外包服务的公司面临相当大的挑战，当他们的解决市场仅限于一个特定的国家。
在2008年，西班牙经济从金融危机中复苏，南美洲的公司一直为西班牙组织提供呼叫中心运营。这使得哥伦比亚和秘鲁的联络中心外包商开始在美洲寻找更多的机会。
一份由Frost和Sullivan发表的新报告，题为“哥伦比亚和秘鲁的联络中心的外包商集中在美洲”，西班牙渐衰的经济对这些国家都产生影响。
英文原文：
Colombia and Peru Looking for New Call Center Outsourcing Opportunities
TMCnet｜Wednesday, September 03, 2014
Companies that provide call center outsourcing services face considerable challenges when the market they are addressing is limited to one particular country. South American companies that have been providing call center operations for organizations in Spain have been struggling as the Spanish economy continues to recover from the financial crisis of 2008. This has led Colombian and Peruvian contact center outsourcers to start looking within the Americas for more opportunities. A new report released by Frost and Sullivan titled, “Colombian and Peruvian Contact Center Outsourcers Focus on the Americas” highlights the impact of the dwindling Spanish economy has had on both of these countries. |
